Bus drivers in the greater Oslo metropolitan area have topped a survey measuring passenger satisfaction in seven European cities.
- The survey makes for joyful reading for us in Stor-Oslo, Gry Isberg Haaheim of the public transport agency Stor-Oslo Lokaltrafikk told the Norwegian newspaper Aftenposten.
74 percent of those questioned in the greater Oslo area said they were “extremely satisfied” with the drivers’ service and helpfulness.
Passengers living in the suburban areas of Romerike and Akershus were most satisfied, with 89 per cent answering that the drivers are polite and do a good job. That compared to 71 per cent in the city of Oslo itself.
Drivers in Stockholm scored lowest in the survey, with 55 per cent of passengers saying they were satisfied.
It is the fifth year in a row that the survey, called “Best 2007 – Benchmarking in European Service of Public Transport,” was conducted. It questioned between 1,000 and 1,500 passengers in each of the seven cities selected to take part this year: Oslo, Stockholm, Copenhagen, Helsinki, Vienna, Berlin and Prague.
Oslo improved its standing from last year’s survey, when it landed fourth after 65 per cent of those questioned said they were satisfied.
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